GTC
General Terms and Conditions (GTC)
of kathrinfederer.ch
("hereinafter kathrinfederer.ch")
Art and creativity are the foundation of our project. However, since our services also involve commercial transactions, it is necessary to establish a clear and consistent contractual framework. The following Terms & Conditions set out the agreement between you and us.
(We are kathrinfederer.ch
Kathrin Federer
Brühlstrasse 13
CH-8311 Brütten
Switzerland
Phone: +41 79 777 79 75
kathrinfederer.ch
contact(at)kathrinfederer.ch)
These Terms & Conditions constitute a legally binding agreement between you and us. For the sake of readability, masculine pronouns may occasionally be used throughout this document; they always refer to all genders equally.
The purpose of these Terms & Conditions is to establish a fair and binding business relationship between you and kathrinfederer.ch. Every order and every contract is governed exclusively by the Terms & Conditions in force at the time the order is placed. By placing an order or logging into your customer account, you confirm that you have read and accepted these Terms & Conditions. You may view and print them at any time.
These Terms & Conditions exclusively govern the contractual relationship between kathrinfederer.ch and the customer. Any conflicting or deviating terms proposed by the customer shall not apply unless expressly accepted by kathrinfederer.ch in writing.
Please also note the following: The papers, pigments, chemicals, and other materials used in our products and production processes may naturally vary over time and, in some cases, even between production batches. Changes may occur due to ageing, high temperatures, high humidity (or significant fluctuations in humidity), and exposure to sunlight. To ensure the longevity of your artwork, photographs, mounted prints, and framed pieces should not be exposed to direct sunlight, placed above radiators, or stored in environments with excessive humidity. They are therefore not suitable for outdoor use, basements, bathrooms, or kitchens. Laminations with UV-protective film or acrylic glass, as well as wooden frames, are particularly sensitive to scratches and fingerprints and should always be handled with gloves or similar protective measures.
GENERAL TERMS
1. Who may register and/or place an order?
Registration and ordering are available only to natural persons, legal entities, or partnerships with full legal capacity. Minors are not permitted to register or place orders.
When registering, you are required to provide complete and accurate information, including your full name, current residential address (no P.O. boxes), telephone number (no premium-rate numbers), and a valid email address. We reserve the right, but are under no obligation, to verify the accuracy of the information provided. If you register on behalf of a legal entity, the registration must be completed by an authorised representative whose name must be provided. Should any of your registration details change after creating your account, you are responsible for updating your account information without delay. During registration, you will choose a username (your email address) and a password. Your username must not infringe the rights of third parties, particularly trademark or naming rights, be misleading, or violate applicable laws or accepted standards of conduct. We reserve the right to establish formal requirements or restrictions for usernames and to reject or revoke usernames at our sole discretion.
2. What products and services do we offer?
Upon your request through the ordering system on kathrinfederer.ch, we provide the following products and services:
We create high-quality physical prints from the digital artwork you select. These are professionally produced reproductions of digital artwork on a physical medium, suitable for personal use or resale where permitted. In addition, kathrinfederer.ch offers digital products such as templates, presets, LUTs, overlays, and other digital add-ons. Unless otherwise stated, all digital downloads are provided with a Standard License. Digital products may not be resold, transferred, shared, or redistributed. Because digital products are available for immediate download, refunds cannot be provided unless a technical issue or an error has occurred. We also offer gift cards, online workshops, webinars, photography tours, and other educational services, which may be booked directly through our website or, where applicable, by email. Furthermore, kathrinfederer.ch regularly publishes free livestreams and video tutorials that can be viewed live or on the respective platforms.
3. How does ordering work at kathrinfederer.ch?
The presentation of products in our online shop does not constitute a legally binding offer but rather a non-binding online catalogue. Products you add to your shopping cart are displayed again in an order summary before checkout. At this stage, you have the opportunity to review, modify, or correct all information entered during the ordering process.
By clicking the "Proceed to Checkout" button, you submit a binding offer to purchase the selected products. Your order is automatically accepted once it has been successfully received by kathrinfederer.ch. Immediately after placing your order, you will receive an order confirmation by email containing the details of your purchase and confirming the conclusion of the contract.
We store the details of your order and can provide them upon request after your purchase has been completed. For your own records, we recommend printing or saving both your order confirmation and the Terms & Conditions applicable at the time of purchase.
4. How can I cancel my order?
4.1 Exclusion of the Right of Withdrawal
The statutory right of withdrawal does not apply to products that are individually manufactured according to your personal specifications, such as custom sizes outside our standard range or commissioned artwork, as these products are clearly tailored to your individual requirements. For standard prints available in the sizes and finishes offered in our shop, the statutory right of withdrawal applies.
4.2 Right of Withdrawal
RIGHT OF WITHDRAWAL
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period expires fourteen days after the day on which you, or a third party designated by you (other than the carrier), take possession of the goods. If multiple products ordered together are delivered in a single shipment, the withdrawal period begins on the day the final product is received.
To exercise your right of withdrawal, you must notify us:
kathrinfederer.ch
Kathrin Federer
Brühlstrasse 13
CH-8311 Brütten
Switzerland
Phone: +41 79 777 79 75
contact(at)kathrinfederer.ch
by means of a clear statement (for example, by letter or email) informing us of your decision to withdraw from the contract.
You may use the model withdrawal form below, although this is not mandatory. You may also submit your withdrawal electronically via our website: https://en.kathrinfederer.ch/withdrawal
After submission, you will receive confirmation of receipt by email without undue delay. To meet the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period expires.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery charges (excluding any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and no later than fourteen (14) days after receiving your notice of withdrawal. Refunds will be made using the same payment method used for the original transaction unless otherwise expressly agreed. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having returned them, whichever occurs first. You must return the goods without undue delay and, in any event, no later than fourteen (14) days after notifying us of your withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period has expired.
You are responsible for the direct costs of returning the goods.
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To:
kathrinfederer.ch
Kathrin Federer
Brühlstrasse 13
CH-8311 Brütten
Switzerland
contact(at)kathrinfederer.ch
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the purchase of the following goods:
Ordered on () / Received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted on paper)
Date
End of the Right of Withdrawal Notice
4.3 Additional Information Regarding Withdrawal
To ensure faster processing, you may also contact us by telephone. When returning goods, we recommend using the original packaging whenever possible to minimise the risk of transport damage.
4.4 Digital Content
As digital products are made available for immediate download, refunds cannot be provided unless a technical issue or an error has occurred. For contracts involving digital content not supplied on a physical medium (such as presets, LUTs, overlays, downloads, or similar products), your statutory right of withdrawal expires once you have expressly agreed that we may begin fulfilling the contract before the withdrawal period ends and acknowledged that, by doing so, you lose your right of withdrawal.
5. When and how will my order be delivered?
5.1
Delivery times depend on the destination address. Estimated delivery times are displayed during the checkout process.
5.2
Unless otherwise agreed, delivery is made from our warehouse to the shipping address you provide. In most cases, you will receive a shipping confirmation by email once your order has been dispatched.
5.3
Where possible, all items are shipped together. However, we reserve the right to make partial deliveries if necessary. In such cases, you will only be charged shipping costs for the first shipment.
5.4 International Deliveries
Express shipping is not available for international orders.
For deliveries to countries outside the European Union, any applicable customs duties, import taxes, VAT, or other official charges are the sole responsibility of the customer.
6. Shipping Costs
Shipping costs are not included in the product prices and are charged separately.
Shipping costs depend on the selected product type and print size. The applicable shipping costs are displayed during checkout for each product before you complete your purchase.
7. Pricing
7.1
The prices for the products and services described in Section 2 of these Terms & Conditions are based on our current price list, which is available under Formats & Pricing and displayed during the ordering process. Prices for custom sizes or special requests will be provided during the ordering process or upon request. If you have specific requirements or would like a custom quotation, please contact us.
7.2
All prices displayed in our online store and on our webinar pages are final prices.
7.3
We reserve the right to change our price list for future orders at any time without prior notice.
8. Payment
8.1 Payment Methods
We currently accept payment via PayPal and credit card through Stripe. All prices are stated in USD.
Your online purchases are protected using modern SSL encryption to ensure the highest possible level of security.
8.2 Payment Due
Payment of the purchase price is required in advance, together with any applicable shipping costs as described in Section 6, regardless of whether payment is made via PayPal or Stripe. Payment for paid webinars and other paid online services is always due in advance.
8.3 PayPal and Credit Card Payments via Stripe
If you choose PayPal, you will automatically be redirected to PayPal's secure payment service after completing your order.
If you choose to pay by credit card, the payment process will be completed securely through Stripe. All payment transactions are subject to the respective terms and conditions of PayPal or Stripe.
9. Retention of Title
All goods and services supplied remain the property of kathrinfederer.ch until full payment has been received.
10. Your Responsibilities as a Customer
10.1
The content published on kathrinfederer.ch, including text, images, artwork, photographs, graphics, and other materials, may not be copied, reproduced, distributed, or otherwise used without the prior written permission of the respective copyright holder, unless such use is permitted by law or is technically necessary for accessing the website. This also applies to automated copying through robots, crawlers, search engine technologies, or any other automated methods.
10.2
Any password you choose or that is assigned to you for accessing your customer account must be kept strictly confidential and protected against unauthorized use. You are responsible for all damages resulting from the misuse of your customer account or password where such misuse is attributable to you. You must take appropriate measures to safeguard access to your account and notify us immediately if you become aware of any unauthorized access or suspected misuse by third parties.
11. Copyright
All copyrights and other intellectual property rights relating to the content, artwork, photographs, graphics, files, and other materials published on this website remain the exclusive property of kathrinfederer.ch or the respective rights holders expressly identified. No part of this website may be reproduced, copied, or otherwise used without the prior written permission of the relevant copyright holder.
12. What am I allowed to do with purchased artwork?
12.1
Please note that purchasing a physical artwork transfers ownership of the physical item only.
No copyright, licensing, or other intellectual property rights are transferred unless expressly stated otherwise.
Any reproduction, copying, distribution, rental, public display, online publication, or any other analogue or digital use of the artwork is prohibited unless permitted by applicable law or explicitly authorized in writing.
12.2
You may resell the original physical artwork at your discretion.
13. Warranty
We are liable for defects in accordance with the applicable statutory provisions.
The statutory warranty period for products supplied by us is two (2) years from the date of delivery.
Any additional warranty applies only if it is expressly stated in the order confirmation for the respective product.
14. What should I do if I wish to make a complaint?
14.1
Any warranty claim requires that you have fulfilled your statutory obligation to inspect the delivered goods and notify us of any defects. If a defect is discovered during inspection or at a later stage, you must notify us in writing without undue delay. Notification shall be deemed timely if it is sent within two (2) weeks after the defect becomes apparent.
Obvious defects, including incorrect or incomplete deliveries, must also be reported to us in writing within two (2) weeks after delivery. Dispatch of the notification within this period is sufficient to meet the deadline.
Failure to properly inspect the goods or report defects within the required period may result in the exclusion of warranty claims relating to those defects.
14.2
Defects affecting only part of a delivery do not entitle you to reject the entire shipment unless the partial delivery is of no reasonable use to you.
15. Online Workshops and Webinars (All Online Services)
Where possible, workshops and webinars are conducted via Google Meet or Zoom.
Webinars are recorded only for private one-to-one lessons and only upon request.
After the course has been completed, kathrinfederer.ch provides the recording to the customer before permanently deleting its own copy.
For paid seminars and workshops, cancellation requests may be submitted via the cancellation link included in the booking confirmation or by email.
Please note that not all workshops are refundable. Please refer to the respective product description for details.
Any refund will always be processed using the original payment method.
Participants wishing to cancel their registration must submit their cancellation in writing no later than seven (7) business days (Monday–Friday) before the scheduled start of the seminar.
One rescheduling within this period is free of charge. Each additional rescheduling request will incur a fee of USD 50.
If a written cancellation is received after the above deadline, or if a participant fails to attend without prior cancellation, the full seminar fee remains payable.
If you have any questions regarding our cancellation policy, please contact us at:
kathrinfederer.ch reserves the right to postpone or cancel online events and booked private lessons at any time due to unforeseen circumstances, including but not limited to insufficient participant numbers or illness.
Whenever possible, participants will be notified at least two (2) business days before the scheduled event.
If kathrinfederer.ch cancels an event, you may either:
-
reschedule your booking to another available date within six (6) months of the original event,
-
receive a credit for future bookings, or
-
request a full refund.
Participants are responsible for providing suitable hardware and software.
By booking an online service, you confirm that, at the time of the event, you have access to a functioning computer or tablet as well as the licensed software required for the booked workshop or webinar.
16. Website Registration
Certain features of our website require registration.
The information provided during registration is used solely for the purpose of providing the respective service or functionality.
All mandatory information requested during registration must be complete and accurate. We reserve the right to refuse registration if incomplete or incorrect information is provided.
Should important technical or administrative changes occur, we will notify you by email using the email address associated with your account.
Personal data provided during registration is processed based on your consent in accordance with Article 6(1)(a) GDPR.
You may withdraw your consent at any time by sending us an informal email. Such withdrawal does not affect the lawfulness of any data processing carried out before the withdrawal.
Your registration data will be stored for as long as your customer account remains active.
If you wish to permanently delete your account, please send a written request including your full name and email address to: mail(at)kathrinfederer.ch. Following verification, your account and associated personal data will be permanently deleted, except where legal retention obligations require otherwise. Should you wish to use our services again in the future, a new customer account must be created.
17. Members Area
As a registered member of kathrinfederer.ch, you receive exclusive access to our Members Area. This private section of our website is designed to enhance your experience by providing additional features, services, and member benefits.
17.1 Registration
To access the Members Area, you must first create a customer account. During registration, you will be asked to provide basic information including your full name, current address, telephone number, and a valid email address.
All information must be accurate and complete. If your personal details change after registration, you are responsible for updating your account promptly.
17.2 Usernames and Passwords
When registering, you choose a username and password.
Usernames must not infringe the rights of third parties, be misleading, or violate applicable law or accepted standards of conduct. We reserve the right to establish requirements for usernames and to reject usernames at our discretion.
17.3 Member Services
As a registered member, you can securely save your payment methods, enjoy a faster checkout experience, receive occasional newsletters (we promise not to spam you), and stay informed about new blog posts.
You may manage your communication preferences at any time within your account settings.
Planned (not yet available): Members will receive access to exclusive services, content, promotions, and early access to selected products, services, and events. Further details will be available within the Members Area.
17.4 Account Security
You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
Please notify us immediately if you become aware of any unauthorized use of your account.
17.5 Termination of Membership
You may terminate your membership at any time by contacting us.
Upon termination, your account will be deactivated and your access to the Members Area will end.
We also reserve the right to suspend or terminate your account if you violate these Terms & Conditions.
18. Gift Cards
Gift cards may be redeemed for all eligible products available on kathrinfederer.ch.
Gift cards cannot be used to purchase additional gift cards.
Gift cards are redeemable only for products and services offered on the website.
They cannot be exchanged for cash, refunded, or redeemed for monetary value.
19. Additional Terms for Photography Tours
19.1 Tour Booking and Confirmation
A tour booking made through kathrinfederer.ch becomes binding only after it has been confirmed by us.
Once your booking has been successfully confirmed, you will receive a booking confirmation by email containing all essential travel information.
19.2 Scope of Services
The exact services included in each tour are described in the respective tour description published on our website.
We reserve the right to make reasonable changes to the itinerary or accommodations, provided that the overall character and quality of the tour are not materially affected.
19.3 Payment Terms
For the "Best of Switzerland" tour, the following payment options are available:
Full Payment: The entire tour price is due at the time of booking.
Deposit: A deposit of 30% of the total tour price is payable upon booking. The remaining balance must be paid by the date specified in the booking confirmation.
19.4 Cancellation Policy
The cancellation policy applicable to each tour is clearly stated in the respective tour description.
19.5 Limitation of Liability
Participation in our tours is at your own risk.
To the fullest extent permitted by applicable law, kathrinfederer.ch shall not be liable for any injury, loss, damage, claim, or expense arising from participation in a tour, including those resulting from the acts or omissions of third parties.
Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by applicable law.
19.6 Travel Insurance
We strongly recommend that all participants obtain adequate travel insurance, including trip cancellation, medical emergency, accident, and baggage coverage.
19.7 Passport Validity
Participants are responsible for ensuring that their passport remains valid for at least 90 days after departing Switzerland and for obtaining any required visas or travel documents.
19.8 Changes to Tour Bookings
Any requested changes to a confirmed tour booking are subject to an administration fee of USD 100.
Customers are responsible for ensuring that all booking information is correct in order to avoid unnecessary charges.
20. Pricing Plans for Online Courses
We offer both time-limited and lifetime pricing plans for our online courses.
A Lifetime Plan remains valid for as long as the respective online course is offered by kathrinfederer.ch.
There is no automatic renewal for any pricing plan.
Purchases of online courses are non-refundable once the purchase has been completed.
You will have access to the course content and any associated private community or group for as long as your selected plan remains active.
By purchasing a course plan, you automatically become a registered member of our website and, where applicable, a member of the corresponding private course group.
21. Limitation of Liability
Disclaimer
The information provided on kathrinfederer.ch is published with great care. However, we make no representations or warranties regarding the accuracy, completeness, reliability, timeliness, or quality of the information provided.
Any liability for material or non-material damages arising from the use of, inability to use, or reliance on the information provided—including incomplete or inaccurate information—is excluded to the fullest extent permitted by applicable law.
All offers are subject to change without notice.
kathrinfederer.ch expressly reserves the right to modify, supplement, delete, or temporarily or permanently discontinue parts of the website or the entire service at any time without prior notice.
Nothing in this disclaimer limits any liability that cannot legally be excluded under applicable product liability legislation.
22. What happens to my personal data?
Information regarding the collection, processing, and protection of your personal data can be found in our Privacy Policy.
23. Validity of these Terms & Conditions
Only the version of these Terms & Conditions that is valid at the time an order is placed shall apply.
Any conflicting or differing terms proposed by the customer shall not apply unless expressly accepted by kathrinfederer.ch in writing.
24. Governing Law and Jurisdiction
These Terms & Conditions are governed by the substantive laws of Switzerland.
Further information is available in our FAQ section.
If you are a consumer residing in a member state of the European Union, any mandatory consumer protection provisions of the laws of your country of residence remain unaffected by this choice of law.
Last updated: June 2026